The familiar blue icon of Skype has been a staple for online conversations for years. However, with Microsoft set to retire the platform on May 5, 2025, it’s time for businesses to look for other options. The good news? Business communication tools have evolved dramatically, offering a wealth of smarter, more integrated alternatives that can truly elevate how your team connects and collaborates.

The line between employee communication tools and customer service platforms is starting to blur — and that’s a good thing. For small and mid-sized businesses (SMBs), combining UCaaS with CCaaS can lead to stronger teamwork, faster response times, and happier customers.

If you’re switching to Voice over Internet Protocol (VoIP), you might wonder if your internet bandwidth is up to the task. While VoIP doesn’t use as much data as you might think, it does require a consistent and reliable connection for smooth communication.

Transferring your unified communications (UC) system to the cloud unlocks enhanced flexibility, broad accessibility, and simplified management. However, making the switch without disrupting business operations requires careful planning. This guide explores key steps to ensure a seamless migration, including hybrid adoption and performance testing.

Ready to take your business’s VoIP (Voice over Internet Protocol) experience to the next level? Enter 5G — a technology that’s redefining how we connect and communicate. With lightning-fast speeds, unmatched reliability, and seamless efficiency, 5G is transforming VoIP systems into powerhouses of performance.

Every conversation in business carries value, whether it’s a sales pitch, a customer complaint, or an internal team discussion. Recording business calls is a powerful tool not just to recall important information, but also to improve overall business operations.

In today’s workplace, clear and effective communication is essential, especially for teams using Voice over Internet Protocol (VoIP) systems. Whether you’re handling customer calls, participating in virtual meetings, or collaborating with colleagues, the right VoIP headset can make a significant difference in your experience.

Microsoft Teams makes collaboration easy, but VoIP calls within the platform can sometimes face quality issues such as delays or fuzzy sound. Ensuring top-notch call quality goes beyond having a fast internet connection — it’s about refining your setup and tackling potential challenges head-on.

Experiencing poor call quality with your VoIP system? From dropped connections to static-filled conversations, VoIP phone systems can sometimes fall short on reliability. VoIP quality of service (QoS) can help resolve these issues. This article will explain why VoIP QoS is essential and how you can adjust settings to improve your call experience.

Transitioning to Voice over Internet Protocol (VoIP) phone systems can bring significant flexibility and cost savings for businesses. However, many still worry about the security of VoIP compared to traditional phone systems. In this article, we’ll tackle frequently asked questions about protecting VoIP and traditional phones so you can decide whether to make the switch to a VoIP solution.